Privacy Policy

This Privacy Policy explains how Boulangerie patisserie Ben Mfedal, operating publicly as Ben Mfedal in Tétouan, Morocco, handles personal information when customers use our website, contact us by phone, email or WhatsApp, or interact with our customer-service tools.

Information we may process

• Your name, phone number and WhatsApp profile information that you choose to share.
• Messages, voice notes, images and other content you send to us.
• Information about enquiries or requests, such as products, quantities, dates, preferences or delivery information.
• Technical information needed to operate and secure our website and messaging services.

How we use information

We use personal information to answer customer enquiries, provide product and business information, handle requests, support orders, improve service quality, prevent misuse, secure our systems and comply with applicable obligations.

WhatsApp and automated assistance

When customers contact Ben Mfedal through WhatsApp, messages may be processed through the WhatsApp Business Platform and automated tools so that we can understand the request and provide relevant catalogue or business information. Human staff may also review and respond to conversations.

Service providers

We may use third-party service providers that support hosting, messaging, storage, security or automation where necessary to operate our services. We do not sell personal information.

Data retention

We retain information only for as long as reasonably necessary for customer service, operational, security, accounting or legal purposes.

Your choices

You may contact us to request access to, correction of or deletion of eligible personal information associated with your interactions with Ben Mfedal, subject to applicable legal and operational requirements.

Contact